Terms and conditions of Imperia Online
Imperia Online JSC
VAT number: BG205098993

Infinity Tower
69 Bulgaria Blvd., fl. 16
Sofia, 1404

E-Mail: support_en@imperialsupport.org
Phone/Fax : +359 24 233 244, Not for game support

Terms of Use

1. Subject of Terms of Use, scope of application

1.1 The terms below govern the use of online games and other services provided by Imperia Online JSC on its web pages.
By registering or logging in on the Imperia Online JSC portal pages, users enter into this user agreement with Imperia Online JSC for all online games.

1.2 These Terms of Use fully supersede previous versions of Imperia Online JSC’s Terms of Use.

1.3 Imperia Online JSC provides online games and other services subject to its technical and operational capabilities at an annual mean rate of availability of 98.0%, not including periods during which the use of online games and other services is disrupted or restricted for compelling technical reasons or as a result of maintenance needed, for which Imperia Online JSC bears no liability under the terms hereof.

1.4 Imperia Online JSC develops, updates and otherwise adapts its online games and other services on an ongoing basis. Accordingly, users may only participate in the online games and services in their then-current versions.

1.5 The online games and services offered by Imperia Online JSC are provided for entertainment purposes only and may not be used for financial reward or commercial purposes.

1.6 It is the user’s responsibility to ensure the compatibility and suitability of any software and hardware used.

1.7 In addition to these Terms of Use, the rules of online games apply, if any. Insofar as these Terms of Use conflict with game rules, the terms hereof prevail. Individual online games, including but not limited to variations and/or components thereof, as well as individual services on Imperia Online JSC’s web pages are further subject to special terms of use, which are disclosed to users prior to use.

1.8 For certain online games and services, users have the option to take advantage of services offered by Imperia Online JSC’s contractual partners. In this case, a separate agreement is entered into between users and such Imperia Online JSC contractual partner, of which the user is alerted in a suitable manner in advance.

1.9 The applicability of user rules or terms & conditions deviating from these Terms of Use is subject to Imperia Online JSC’s prior written consent.

2. Closing

2.1 In order to use online games and other services offered by Imperia Online JSC, users must register.

2.2 Only individuals are permitted to register, and only individual persons (not groups, live-in partners, juridical persons, etc.) are admitted as users. Users who are minors represent and warrant that they obtained their legal guardian’s consent prior to registering.

2.3 When registering, users must provide a player name as well as an email address registered to them. Player names must not violate third-party rights or be offensive in nature. In addition, no email address or URL may be used as a player name. Users represent and warrant that the information they provided when registering with Imperia Online JSC is accurate and complete.

2.4 Users must register in person; they cannot be registered by third parties, including but not limited to those that register individuals with various tele-services in a commercial capacity (registration services).

2.5 Registrations are approved on the Imperia Online JSC portal and online game pages by means of a confirmation email, which provides users with an activation link. In these cases, Imperia Online JSC activates the user’s / player’s account if and when the activation link is clicked. Once Imperia Online JSC has activated an account or admitted a user, such user and Imperia Online JSC enter into a user agreement for an unlimited period of time subject to these terms. In some cases, the registration process may deviate from the procedure outline above, in which case the user will be alerted in a suitable manner.

2.6 Once users have successfully registered, they can create and independently manage their user accounts. User accounts may be created on the Imperia Online JSC portal page as well as on any online game page. A user account created on the Imperia Online JSC portal page may also be used for all other online games Imperia Online JSC places on its portal in the form of links. Conversely, user accounts created on an online game page may not be used for other online games.

2.7 User accounts cannot be transferred without Imperia Online JSC’s express consent.

2.8 Users hold no right to be registered and admitted, and they may only register once per round (e.g., Realm, Universe, season, etc.) in browser games. If a user has already been registered for a round, he or she is barred from registering in the same round for the duration of the existing registration (e.g., by entering other or slightly different personal information).

3. Disclosure as to rescission

Right of rescission

You are entitled to rescind the agreement in writing (e.g., mail, facsimile, email) within two weeks. Reasons need not be given. To be effective, notices of rescission need only be dispatched in time and shall be addressed to support@imperialsupport.org

Effects of rescission

In the event of an effective notice of rescission, such services as may have been received and such benefits (e.g., interest) as may have been drawn on either side shall be reversed and/or returned. In the event that you cannot reverse and/or return all of the services you accepted from us in the condition in which they were provided, you may owe compensation as appropriate. Obligations to reimburse payments must be satisfied within 30 days from the date on which your notice of rescission was dispatched or, in our case, received.

Special terms

Your right of rescission lapses prematurely if (i) Imperia Online JSC has begun providing a service with your express consent or (ii) you yourself initiated such a service prior to the deadline for rescission. This should be assumed to be the case if you participated in online games or took advantages of other services.

4. User’s obligations

4.1 User data

Users undertake to notify Imperia Online JSC of all future changes to the information they provided as part of the registration process, including but not limited to changes to their email addresses. Users are obligated, upon Imperia Online JSC’s request, to confirm that their information is accurate.

4.2 Login data, IDs, passwords

4.2.1 Users are obligated to hold their login information, IDs and passwords in strict confidence. Users must not enter login data on web pages other than those operated by Imperia Online JSC.

4.2.2 The terms “login data,” “IDs” and “passwords” refer to the combinations of letters and/or characters and/or numbers used to authenticate users and prevent unauthorized third-party access. Passwords should not be identical to the player name and ideally combine numbers and letters.

4.2.3 Users are obligated to protect login data, IDs and passwords against unauthorized third-party use.

4.2.4 In the event that users have reason to believe that third parties have obtained, or might have obtained, such data without authorization, they must immediately notify Imperia Online JSC and change their data or have Imperia Online JSC change it. In this case or in the event that Imperia Online JSC has reason to suspect unauthorized use of data, Imperia Online JSC is entitled to temporarily block such users’ access. Access privileges shall be restored once unauthorized use of data is no longer suspected.

4.2.5 Under no circumstances are users entitled to use the login data of other users, unless the rules of the game provide for exceptions.

4.3 Use of Imperia Online JSC’s web pages and web-page contents

4.3.1 Imperia Online JSC’s web pages offer contents of all kinds that are protected for the benefit of Imperia Online JSC or third parties under trademark, copyright and other laws. Unless these Terms of Use specifically provide otherwise, users are not entitled to process, duplicate, distribute, publish or use for advertising or extra-contractual purposes Imperia Online JSC’s web pages or any content provided thereon. Duplication is permitted only for technical reasons and browsing purposes. Ongoing duplication is restricted to private purposes. Copyright and trademark information must not be changed, suppressed or removed.

4.3.2 “Contents” refer to all data, images, texts, graphics, songs, tones, tone sequences, videos, programs, software codes and other information provided by Imperia Online JSC on its web pages, including but not limited to services offered for download.

4.3.3 Users undertake to refrain from (i) taking any action endangering or disrupting the functionality of Imperia Online JSC’s web pages or any service offered thereon, and (ii) accessing restricted data without authorization. The contents offered may be viewed only in a manner compatible with other users’ enjoyment of Imperia Online JSC’s web pages and contents. Data or software capable of affecting a recipient’s software or hardware must not be transmitted.

4.3.4 The use of Imperia Online JSC’s web pages for commercial purposes, including but not limited to advertising, is subject to Imperia Online JSC’s express prior written consent.

4.3.5 Users hold no right to publish contents on Imperia Online JSC’s web pages.

4.3.6 Imperia Online JSC’s web pages may not be accessed using an anonymization service obscuring the user’s actual IP address.

4.4 Links

It is permitted to link to Imperia Online JSC’s web pages so long as links serve cross-reference purposes only. Imperia Online JSC reserves the right to revoke its permission. It is not permitted to incorporate or represent Imperia Online JSC’s web pages or contents into or in a frame using a hyperlink.

5. Special terms for use of online games

5.1 Unless the rules of the game provide for exceptions, users are restricted to a single user account per round (e.g., World, Universe, etc.). The use of multiple user accounts is not permitted, and Imperia Online JSC may, at its option, delete or block multiple user accounts at any time.

5.2 Users are prohibited from manipulating or disrupting online games. In particular, users must not employ measures, mechanisms or software that may interfere with a game’s function or intended course. Likewise, users must not adopt measures that may burden the technical capacities to an unreasonable or excessive degree. Users are not permitted to block, overwrite or modify contents generated by the game authority or otherwise interfere with online games.

5.3 Users are further prohibited from accessing online games (including any individual web page) using programs other than a web browser or the client program provided. This is especially true for so-called bots and other tools designed to replace or change Web interfaces. Also prohibited are scripts and fully or partly automated programs giving users a competitive edge over other players, including auto-refresh functions as well as other integrated web-browser mechanisms where automated actions are concerned.

5.4 Under no circumstances may users:

a) create or use cheats, mods and/or hacks or use other third-party software altering the experience of online game players;

b) employ software for the purpose of mining data or otherwise “catch” or collect information related to online games;

c) buy or sell for “real” money, exchange or otherwise put virtual items used in online games to use outside of such online games, including by way of circumvention, similar methods or actions the effects of which fall under the aforementioned restrictions.

5.5 The use of tools to suppress ads is prohibited. For this purpose, it is of no consequence whether only specific ads are suppressed or so-called pop-up blockers or text-based browsers are used to prevent ads from being displayed.

5.6 Users may log in only on a game’s start page or the Imperia Online JSC portal page. User accounts must not be opened automatically regardless of whether the start page is displayed.

5.7 All rights to the virtual items provided in online games against a fee inure to the sole benefit of Imperia Online JSC and/or its authorized contractual partners. The same is true for virtual items created by users, who grant Imperia Online JSC, throughout the world, in perpetuity and without limitation, an exclusive right of beneficial use to such items, which encompasses their duplication, distribution and processing. Users merely hold a non-exclusive right of beneficial use to such items, which is limited to the term of the agreement.

6. Special terms for use of means of communication on Imperia Online JSC’s web pages

6.1 Imperia Online JSC may provide, but users are not entitled to, various means of communication (including but not limited to discussion forums, chats, blogs, guest books, etc. as well as comment functions) for users to post their own contents and contributions on Imperia Online JSC’s web pages. Users are permitted to take advantage of such means to the extent available. Imperia Online JSC merely facilitates an exchange of information by technical means.

6.2 Users are solely responsible for any content and contribution they introduce and undertake to indemnify and hold Imperia Online JSC harmless from and against third-party claims. While Imperia Online JSC specifically does not claim ownership of user-posted comments, users grant Imperia Online JSC a permanent, irrevocable and non-exclusive right to use contents and contributions posted by them. Imperia Online JSC stresses that it does not actively monitor user contents posted on its pages. Instead, it randomly samples such contents, and each user has the option to report posts to Imperia Online JSC that may violate applicable law, in which case Imperia Online JSC will respond as quickly as possible and edit or delete flagged contents to the extent necessary.

6.3 Users are prohibited from using any tool, including but not limited to the means of communication available on Imperia Online JSC’s web pages, to publish or distribute contents thereon that:

a) violate applicable law or prevailing moral or ethical standards;

b) infringe upon third-party trademarks, patents, industrial and other registered designs, copyrights, trade secrets or other third-party rights;

c) are obscene, racist, pro-violence or pornographic in nature or otherwise endanger the wellbeing or character of children and youths;

d) are offensive, harassing or libelous in nature;

e) contain chain letters or snow-ball systems;

f) wrongly create the impression of having been posted or endorsed by Imperia Online JSC;

g) refer to personal data of third parties without such parties’ express consent; or

h) are commercial in nature and/or serve advertising purposes.

6.4 URLs, companies or products must not be named if and to the extent that they are primarily mentioned for advertising purposes.

6.5 All users of the means of communication provided on Imperia Online JSC’s web pages are obligated to express themselves in a non-offensive manner and to refrain from ridiculing or otherwise attacking others.

6.6 Irrespective of its other rights under these Terms of Use, Imperia Online JSC is entitled to edit or delete any part of contents and contributions posted in violation of these rules. Imperia Online JSC is further entitled to temporarily or permanently exclude from the use of online games, access to Imperia Online JSC’s web pages and other services any user violating these rules.

7. Consequences of breach of duty

7.1 Imperia Online JSC is not liable for damages resulting from breaches of duty attributable to users.

7.2 Irrespective of all other legal and contractual rights, Imperia Online JSC may, at its option, take the following actions in the event that users culpably violate applicable law, third-party rights, these Terms of Use or any applicable game-specific provision or rule:

a) edit or delete content;

b) issue user warnings;

c) flag misconduct in relevant online games and identify responsible users;

d) temporarily or permanently deny users access to any Imperia Online JSC game and/or web page;

e) exclude users;

f) issue temporary or permanent bans for all of Imperia Online JSC’s web pages in cases of violations of Section 6; or

g) terminate user agreements with immediate effect.

7.3 Users who have been banned or excluded cannot re-register without Imperia Online JSC’s prior consent and hold no right to have the ban, exclusion or other restrictive measure lifted.

8. User fees

8.1 Unless specifically noted otherwise, the use of online games and other services is free of charge.

8.2 However, users may purchase certain services and features available as part of the online games, in which case they will be separately notified, in connection with such games, of the nature of such features, including but not limited to their functions, periods of availability, costs as well as methods of payment.

8.3 Minors wishing to purchase features represent and warrant that the funds used to pay for such features were made available to them for this purpose, or placed at their disposal, by their legal guardians.

8.4 The applicable rates are due and payable upon closing, with payment typically being collected by the service provider handling the payment process. Payments may be collected a few days in advance to ensure the uninterrupted availability of services. Terms & conditions imposed by such service providers, if any, apply in addition to these Terms of Use.

8.5 Users represent and warrant that any information provided as part of the payment process (including but not limited to bank information, credit card numbers, etc.) is true and accurate.

8.6 The methods of payment vary depending on the online game, user country as well as the means and technologies available. Imperia Online JSC reserves the right to amend the methods of payment at any time.

8.7 Imperia Online JSC further reserves the right to change the fees for internal game features (including virtual currencies), which encompasses the right to lower or raise the rates for individual internal game features for future feature purchases.

8.8 Return/cancelation payment policy

8.8.1 For payment methods Credit card, PayPal, Skrill and ePay a refund can be requested any time as far as the virtual currency and the virtual items remain intact in the accoount. To do so you need to send a refund request e-mail to support@imperialsupport.org

8.8.2 For the rest of the payment methods a refund is not possible.

9. Limitations of liability

9.1 With respect to their infringement upon third-party rights, users are directly liable to such third parties and undertake to indemnify Imperia Online JSC against all damages it incurs as a result of non-compliance with the duties set forth in these Terms of Use. Users hold Imperia Online JSC harmless from any claim asserted against Imperia Online JSC by other users or third parties on the basis of the violation of their rights by user contents or other breaches of duty, and they shall bear the costs of Imperia Online JSC’s legal defense, including court and attorney’s fees, provided the violation of applicable law is attributable to them.

9.2 Irrespective of legal grounds (breach of contractual duty or tort), Imperia Online JSC’s liability is conclusively subject to the following provisions:

9.2.1 Insofar as Imperia Online JSC provides the service triggering liability free of charge, Imperia Online JSC is liable for intentional misconduct and gross negligence only.

9.2.2 For services provided against a fee, Imperia Online JSC bears unlimited liability for intentional misconduct and gross negligence in cases of bodily injury; in the event of slight negligence, however, Imperia Online JSC’s liability is limited to breaches of material contractual duties as well as default and instances of impossibility attributable to it. Its liability for violations of such material contractual duties is limited to the typical amount of damages it should have anticipated at the closing on the basis of the circumstances of which it was then aware. “Material contractual duties” in the aforementioned sense refer to duties that are essential to the proper implementation of the agreement and the realization of its object and are reasonably relied upon by users.

9.2.3 Imperia Online JSC accepts no liability for network disruptions it did not cause.

9.2.4 Subject to the foregoing paragraphs, Imperia Online JSC’s liability for the loss of data is limited to instances in which users could not have avoided such loss by means of appropriate data-security precautions

9.2.5 The above limitations of liability do not apply in cases (i) in which Imperia Online JSC made express warranties, (ii) of deception, (iii) of damages resulting from injuries to life, body or health and (iv) in which applicable law mandates otherwise.

10. Term, deletion of user accounts

10.1 Unless otherwise stipulated for an online game or service, the agreement on the use of the Imperia Online JSC portal, online games and other services is entered into for an unlimited period of time and commences upon a user’s admission or clearance by Imperia Online JSC.

10.2 Even in the absence of good cause, each party may terminate the agreement with immediate effect, provided no specific term was agreed upon. If the parties agreed on a specific term, the agreement may not be terminated until the end of its term. Unless and until terminated, any agreement with a specific term automatically renews for the length of the original term.

10.3 Each party is entitled to terminate the agreement with immediate effect for good cause. Good cause is present especially if and when:

a) users default on payments of fees and fail to pay despite a reminder;

b) users engage in conduct that materially compromises the game experience of other players;

c) cheats, mods and/or “hack” or other software, tools or scripts are used to the effect of changing the experience and/or mechanism of online games;

d) a user’s account is used to play by third parties;

e) users avail themselves of third-party accounts to play or use multiple user accounts for a single online game;

f) users put virtual items used in online games to use outside of such online games or attempt to exchange or buy or sell them for “real” money; or

g) users culpably violate applicable law, these Terms of Use or game-specific provisions or rules.

10.4 Notice of termination must be given in writing, email being an acceptable means of written communication.

10.5 In the presence of good cause (e.g., extended period of inactivity), Imperia Online JSC is entitled to delete user accounts. In addition, Imperia Online JSC may, at its option, delete user accounts upon the end of the term.

11. Privacy

11.1 Personal user data is not compiled, processed or used unless the user in question consents or applicable law permits.

11.2 For details, see Imperia Online JSC Privacy Policy

12. Applicable law, legal venue

12.1 The laws of the Republic of Bulgaria apply to the exclusion of the U.N. Convention on Contracts for the International Sale of Goods (CISG).

13. Amendments to these Terms of Use, miscellaneous, communications, severability

13.1 Imperia Online JSC reserves the right to amend these Terms of Use. When logging in, users are notified of amendment to the Terms of Use on the Imperia Online JSC portal or any online game page at least two weeks in advance of the effective date of such amendment. Alternatively, Imperia Online JSC may notify users by email, either by transmitting the amended terms or providing a link to a Imperia Online JSC web page on which the amended terms may be viewed. By logging in on the Imperia Online JSC portal or to any online game after the amended Terms of Use have come into effect, users express their agreement with the new terms. Imperia Online JSC shall separately advise users as to the significance of the two-week period, the right of rescission and the legal consequences of inaction in a suitable manner.

13.2 Users cannot transfer rights and obligations under this agreement without Imperia Online JSC’s prior written approval.

13.3 Users may set off counter-claims only if and to the extent that such claims have been effectively established or recognized by Imperia Online JSC or are undisputed. Users may exercise a right of retention only with respect to claims hereunder.

13.4 Unless these Terms of Use provide otherwise, Imperia Online JSC typically communicates with users by email. It is incumbent upon users to ensure that the email account registered with Imperia Online JSC is checked for messages from Imperia Online JSC on a regular basis. When contacting Imperia Online JSC, users must identify the online game(s) and user account to which they refer.

13.5 Changes to and the suspension of these Terms of Use, including this formal requirement, must be communicated in writing.

13.6 In the event that individual provisions of these Terms of Use are or become ineffective or violate applicable law, the remaining provisions hereof shall continue in full force and effect, and the parties shall replace the ineffective provision with one that best approximates the economic meaning and purpose of the ineffective provision within the bounds of law. The same applies to gaps found herein.

Last update: 11.05.2018